philippine news

Dec 15, 2004

TQM: White collar, poor quality

Reylito A.H. Elbo
The Manila Times

WHY do blue-collar workers tend to have heavy orientation on Total Quality Management (TQM) than their white-collar counterparts?

Is it because many people relate the popularity of TQM with the manufacturing sector than those in the service industry? Or could it be the paradigm taught by W. Edwards Deming, Joseph Juran and Philip Crosby for positioning TQM as a salvation strategy for many manufacturers in a war-torn country like Japan?…

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