from The Manila Times
The Times editors asked some adepts in the civil service issue “What kind of civil service do you wish to see in our country?”
Civil Service Commissioner MARY ANN Z. FERNANDEZ-MENDOZA
I desire a future where there is a high level of trust in the civil service and where it is a major pillar and institution of our democratic system. In that future, I would like to see civil servants enjoying high morale, motivation, and a sense of empowerment that they can contribute and make the civil service a living and learning institution. They have pride in their work and the nation recognizes their worth and value.
I wish to see a civil service attracting the best and the brightest. It should be a civil service where there is continuous learning and improvement, where the civil service takes the lead in innovation toward systems improvement, raising the level of excellence in various concerns, such as education, public health, and agriculture, among others.
Civil Service Commissioner CESAR D. BUENAFLOR
It is my vision that the civil service will truly be a portrait of a bloc of civil servants exemplifying merit and fitness, and imbibed with the values of public accountability; that it would be a civil service that embodies and promotes morale, efficiency, integrity, responsiveness, progressiveness, and courtesy.
Dean Antonio La Viña of the Ateneo School of Government, Ateneo de Manila University
My hope is that we can build and support a civil service that is constituted by effective and ethical leaders who share a common vision of building prosperous and just communities in the Philippines.
By “effective” I mean a civil service composed of persons of practical excellence, what the Jesuit historian Horacio de la Costa described in a 1953 speech, as “persons of judgment.” Practical excellence means that civil servants have a set of competencies to deliver services better and more effectively. It means a truly professional and competent civil service where appointments and career advancement do not depend on political patronage but on qualifications and merits.
We see this already happening today. In the future this will become more obvious: as societies become more technology-based, making sure that civil service appointments go to the most qualified people—whether these be scientific, engineering, policy or legal positions—becomes a matter of life and death. It will spell the difference between success and failure in the delivery of critical services needed for public health, environmental protection, disaster response and risk reduction, economic development, infrastructure planning and expansion, etc.
By “ethical” I mean a civil service composed of women and men who are guided by a robust and practical code of ethics. I do not just mean that civil servants must be persons who obey the law, such as the code of conduct for public servants, but I mean persons who know how to think ethically. Ethical civil servants know their values and principles, and stick to them but do so in a practical way. Ethical civil servants always “do the right thing the right way.”
It is not enough to choose the morally correct option. It is equally important to do so in such a way that the choice can be defended legally and politically. Ethical civil servants stand up to corrupt and abusive superiors and politicians but so do effectively by being smart and strategic. They know their law and they build alliances among likeminded colleagues to ensure a civil service that is characterized by independence and integrity.
My vision of the civil service is that it will be composed of persons-for-others. In the context of the Philippines, to be a public servant should be to be a servant-leader of our people, and especially for the poorest in our society. This is the civil service we need now and in the future.
Development Academy of the Philippines President Antonio D. Kalaw
The civil service plays a key role in shaping policies to promote our country’s productivity, competitiveness, and sustainable human development and in ensuring its just and fair execution, with public services delivered effectively and efficiently. Administrations come and go, but the government bureaucracy remains. In this sense, it is the biggest stabilizing factor in statehood. In a democracy, the civil service is a critical institution that ensures stability of the government and the nation.
Public demands are continually increasing and becoming more complex. People transacting with the government expect an efficient civil service. With a sizeable poor population, people see government as the only provider of basic services. Inevitably, civil servants are the only people they look up to. Even the political landscape where the civil service operates is fast changing due to globalization, the emergence of non-traditional threats to national security and well-being, and the shifting preferences of citizens on the role of government.
These call for a new governance paradigm, which demands a more responsive and dynamic civil service of the future, no longer reactive but proactive to the needs of the public as they undertake measures to address those demands within the means of government. As the government’s arm in the delivery of critical services, civil servants have to be customer-oriented. Through a professional and efficient civil service, people would now see it as a rewarding experience for them to access government services. Through competent and caring civil service, citizens would feel the government’s compassion and concern for the welfare especially of the poor thus making them want to pay taxes because they see civil servants working well for the peoples’ welfare.
We see the civil service of the future, being the embodiment of government, as the epitome of meritocracy, integrity and genuine public service. Through just and honest public service, the good face of government would give Filipinos trust and pride in the bureaucracy. Through meritocracy, the civil service can ensure the stability of the Philippine bureaucracy.
The Development Academy of the Philippines is committed—as a think-tank and capacity builder of the government—to help mold civil servants who are unquestionably qualified, highly competent and well-trained; responsive in delivering customer-oriented public service; dynamic and productive as they proactively seek continuous improvement and innovation; professionally committed and dedicated to the Philippine Republic and the Filipino people they serve with utmost loyalty; genuine role models of good governance, honesty, transparency and accountability imbued with a high level of integrity; and, justly compensated and well taken care of even beyond retirement as they live a decent life with dignity.
This is our vision of the civil service of the future—a civil service that earns the trust of the Filipinos and acknowledged throughout the world for its honesty and fairness.
SENATOR PANFILO LACSON, acting chairman of the Senate Committee on Civil Service
Civil servants are this nation’s unsung heroes and we may not always get tangible rewards doing so but our satisfaction comes from enriching the lives of Filipinos everywhere. An honest and clean civil service is the foundation of effective governance. Indeed, an impartial and corruption-free civil service will always be a factor in the progress of a nation. Public servants ensure that we receive the best in both.
I have introduced and pushed for the realization of the Anti-Red Tape Act of 2007 not only to profes-sionalize our Civil Service but to eliminate our perennial problem on graft and corruption. If we want an honest system, we have to commit to a higher ethical standard ourselves.
My hope is that the purpose and idea of public service will become one of our most powerful motivators. After all, it is the opportunity to serve the public, doing it honestly and with pride that sustains us even when our jobs become, most often, underappreciated.
Prof. Alex Brillantes, Jr., Dean of the National College of Public Administration and Governance,University of the Philippines
Continuity in the face of change. This is what the civil service has represented over time. Presidents have been elected, defeated and even overthrown. But the civil service remains. It represents continuity and the source of stability amidst transformation and turbulence.
Of course this has not shielded the civil service from being severely attacked as an institution. The bureaucracy is often derided as being mediocre, inept, and corrupt. But despite this, the bureaucracy has its own generous treasury of gems and jewels, unheralded and unsung heroes, and good and best practices.
The civil service of the future should build upon the fundamental principles of good governance—transparency, accountability, participation, predictability, and rule of law. It is imperative that we build upon the hard-earned gains of those who earlier served at the helm of the Civil Service Commission. Those gains demonstrate that we are not wanting in a collective vision of a desired and responsive civil service. One still finds some validation of Max Weber’s ideal bureaucracy, which is based on rules, continuous operations, spheres of competence, specialization, clear hierarchy of authority, impersonalism, and professionalism.
Our desired civil service is one where there continues to be transparency and accountability among our public officials, where the citizens are actively engaged as partners in the process, and where the rule of law is upheld and partisan politics rejected. It is imperative that the current leadership of the Civil Service Commission provides continuity for worthwhile activities and programs, and where need be, adapt them and introduce innovations.
Chairman Ricardo Saludo’s MERCI as a battlecry is an initial step in the right direction. MERCI stands for morale, efficiency, responsiveness, courtesy and integrity. To a certain extent, these appropriately build upon the gains of previous CSC administrations, address the imperatives as incorporated in the proposed Civil Service Code, and also recognize the values of good governance. But perhaps MERCI may be pushed still further and expanded to MERCI-PIPP, where PIPP stands for “Partnerships and Insulation from Political Partisanship.”
Partnerships at the local level can be enhanced by working with the Association of Schools of Public Administration of the Philippines strategically located around the country. There are many good programs. There can still be more innovations. But these have to be localized, disseminated and sustained. Working with local schools and local governments may provide the avenue for such.
Finally, insulation from partisan politics is a must. These range from excessive political appointees especially at the top levels of the civil service, to the foregoing of eligibility requirements, something that causes considerable demoralization and, more significantly, massive de-professiona-lization. MERCI-PIPP can provide a solid basis for continuity and stability. It will strengthen not only citizen engagement with the civil service but also build much-needed confidence and trust in this institution.
This is the desired future of the civil service—that it be a bedrock for continuity and stability amidst dynamism and change, in times of peace and in times of turbulence.