philippine news

Oct 3, 20080

Demo of new call center technology that allows agents to work from home amazes PGMA

kgma_news@yahoo.com

The Philippines’ position as the most-favored location of choice for call center and Business Process Outsourcing (BPO) got another boost today with the launching of a new technology that will slowly move BPO work in the country to the … Read the rest

Aug 3, 20080

Vendors, telcos trying to keep up with call center boom

Lawrence Casiraya
INQUIRER.net

MANILA, Philippines–The phenomenal growth of the call center industry is forcing IT vendors and telecommunications firms to improve their products and services, company executives have said.

Luichi Robles, Philippine country manager for networking firm Cisco, said call … Read the rest

Jul 27, 20080

Filipino call center agents need to be pushier, execs say

Lawrence Casiraya
INQUIRER.net

MANILA, Philippines–The call center industry owes a lot of its success to the Filipino’s ability to speak fluent English but a little more assertiveness and a lot more middle managers would help, industry executives have told INQUIRER.net.… Read the rest

Jul 24, 20080

Call centers now employ 200,000 workers–CCAP

Lawrence Casiraya
INQUIRER.net

MANILA, Philippines — The call center industry now employs no less than 200,000 workers and continues to grow by 30 percent every year, according to an official tally by industry group Call Center Association of the Philippines … Read the rest

Jul 24, 20080

RP call centers cast wider net across English-speaking markets amid US woes

Katrina Mennen A. Valdez
Manila Times

LOCAL call centers are tapping other English-speaking markets amid the US economic slowdown, the Contact Center Association of the Philippines (CCAP) said.

During the first day of the organization’s annual conference and expo, Jojo … Read the rest

Jul 23, 20080

RP call centers becoming ‘profit centers’

Lawrence Casiraya
INQUIRER.net

MANILA, Philippines — Call centers in the Philippines are turning into “profit centers” as customers continue to outsource higher-value services.

The local call center industry is estimated to have a total capacity of nearly 130,000 seats, according … Read the rest

Jul 23, 20080

CCAP reorganizes to respond to industry forces

Erwin Oliva
INQUIRER.net

MANILA, Philippines — The Call Center Association of the Philippines (CCAP) is reorganizing itself to respond to pressures coming from the local inflation, currency exchange fluctuation, and the continuing pressure to become profitable amid increasing competition, an … Read the rest

Jul 17, 20080

A call from the center of the heart

Babe Romualdez
Philippine Star

Prospects for the business process outsourcing (BPO) industry seem positive in the next few years, judging from the comprehensive report contained in the Business Processing Association of the Philippines’ “Roadmap 2010.”  When the outsourcing industry was … Read the rest

Jul 5, 20080

Call centers scramble to widen talent pool

by Riza T. Olchondra
from Philippine Daily Inquirer

MANILA, Philippines—Faced with increasing demand for agents, contact centers are investing in training programs to enlarge the labor supply without sacrificing quality, industry officials said.

One of the first contact centers to … Read the rest

Jul 4, 20080

I was actually a call center agent…

i was actually a call center agent. but right now, i’m in a floating status in a company who employed me… i hit the floor and failed the training in the particular account that i handled.. and so while waiting … Read the rest

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