Archive for the ‘Call Centers’ Category

Mary Ann Ll. Reyes
Philippine Star
The 25 leading operators of contact centers in the Philippines reported P68.5 billion or $1.67 billion in aggregate revenues in 2007.
According to Catanduanes Rep. Joseph Santiago who chairs the House information and communications technology committee, “this is the first time that we’ve actually managed to put together the reported revenues generated [...]

Jeffrey M. Tupas
Inquirer.net
CAGAYAN DE ORO CITY, Philippines–Small players in the call center industry here are losing their employees due to aggressive poaching by dominant players in the business process outsourcing industries of Cebu and Manila.
Engr. Elpidio Paras, owner of the Arriba Telecontact Inc., has said small firms have become training grounds for talents who [...]

Lawrence Casiraya
INQUIRER.net
MANILA, Philippines — The Commission on Information and Communications Technology (CICT) assured jobs will be forthcoming for nearly 900 ex-workers of call center firm Advanced Contact Solutions (ACS).
In an earlier statement, Trade Union Congress of the Philippines (TUCP) chief Ernesto Herrera urged the Department of Labor and Employment (DOLE) to address these displaced workers [...]

Lawrence Casiraya
INQUIRER.net
Editor’s Note: Updated to correct figures in the story.
MAKATI City, Philippines – India’s Essar Group said it has completed its merger with US-based contact center firm PeopleSupport including operations in the Philippines.
The acquisition first announced in August was valued at approximately $250 million or $12.25 per share. This resulted in the merger between PeopleSupport [...]

Lawrence Casiraya
INQUIRER.net
MAKATI City, Philippines – India’s Essar Group said it has completed its merger with US-based contact center firm PeopleSupport including operations in the Philippines.
The acquisition first announced in August was valued at approximately $250 million or $12.25 per share. This resulted in the merger between PeopleSupport and Aegis BPO Services, which is under Essar [...]

Anna Valmero
INQUIRER.net
MANILA, Philippines – Business process outsourcing firm APAC Customer Services Inc. is investing P100 million for a call center branch in Leyte, which will house up to 1,000 employees.
Located at the Leyte Academic Center (LAC) in Palo, the 35, 000-square-feet campus will be APAC’s fourth site in the country, and Leyte’s first call center.
“Leyte [...]

Steven Music
CNET News
People who listen to MP3 players for only five hours a week at a high volume may be doing permanent damage to their hearing.
A team of nine experts on the European Union’s Scientific Committee on Emerging and Newly Identified Health Risks is expected to release that finding in a study Monday, according to [...]

kgma_news@yahoo.com
The Philippines’ position as the most-favored location of choice for call center and Business Process Outsourcing (BPO) got another boost today with the launching of a new technology that will slowly move BPO work in the country to the higher end of the value chain.
iQor, one of the premier global BPO companies in the [...]

Lawrence Casiraya
INQUIRER.net
MANILA, Philippines–The phenomenal growth of the call center industry is forcing IT vendors and telecommunications firms to improve their products and services, company executives have said.
Luichi Robles, Philippine country manager for networking firm Cisco, said call centers now account for nearly 30 percent of the company’s local revenues, from just five percent as early [...]

Lawrence Casiraya
INQUIRER.net
MANILA, Philippines–The call center industry owes a lot of its success to the Filipino’s ability to speak fluent English but a little more assertiveness and a lot more middle managers would help, industry executives have told INQUIRER.net.
“Filipino operators can learn a thing or two from the Indians on how to best sell to the [...]