Archive for the ‘BPO’ Category

Alexander Villafania
INQUIRER.net
MANILA, Philippines — Despite a looming economic slowdown across Asia Pacific, International Data Corporation (IDC) said IT services market would remain healthy.
IDC also said the IT services market would grow to US$49.4 billion by 2009, according to the research group in recent report.
IDC’s optimistic forecast is brought primarily by continued demand for managed services [...]

Alexander Villafania
INQUIRER.net
MANDALUYONG CITY, Philippines – Philippine-based outsourcing giants are now feeling effects of the US recession with some companies seeing a slowdown in demand for services, particularly on medical transcription and animation, industry executives said.
But some are reporting a surge in demand in contact center services, back office operations, software development and gaming.
Nevertheless, the local [...]

Anna Valmero
INQUIRER.net
MANILA, Philippines – Business process outsourcing firm APAC Customer Services Inc. is investing P100 million for a call center branch in Leyte, which will house up to 1,000 employees.
Located at the Leyte Academic Center (LAC) in Palo, the 35, 000-square-feet campus will be APAC’s fourth site in the country, and Leyte’s first call center.
“Leyte [...]

Alexander Villafania
INQUIRER.net
MANILA, Philippines — The Philippines’ business process outsourcing industry remains safe from the effects of the recent financial debacle in the United States, according to executives from private and government agencies.
The Business Process Association of the Philippines (BPAP) said the industry will only suffer a “cooling down” effect as some US companies cancel their [...]

Mary Ann Ll. Reyes
Philippine Star
The local business process outsourcing (BPO) sector is expected to get a major boost as JP Morgan Chase and Co., poised to become America’s largest bank, is anticipated to agressively offshore more back-office jobs to the Philippines.
“We do not see any significant fallout from the recent collapse of a number of [...]

Ma. Elisa P. Osorio
Philippine Star
The business process outsourcing (BPO) industry is expecting big investments from the banking and finance sector as the BPO sector branches out from the usual call center activities.
“Right now the trend is more investments from the banking and finance. It is a captive sector,” Oscar Sanez, Business Process Association of the [...]

Lawrence Casiraya
INQUIRER.net
MANILA, Philippines — India and China have bigger economies but the Philippines has a higher “educational density” and thus in a better position to move ahead in offshore outsourcing, according to an economics professor from Europe.
Professor Guido Dedene, a faculty member of Belgium’s Catholic University of Leuven and Netherlands’ University of Amsterdam, believes the [...]

Maricel E. Burgonio
Manila Times
THE Bangko Sentral ng Pilipinas (BSP) said the outsourcing of bank services created more jobs in the industry.
BSP Governor Amando Tetangco Jr. told reporters that central bank data showed employment in the banking system increased by 12 percent from 2000 to 2007, which was when the BSP implemented Circular 268 allowing lenders [...]

Darwin G. Amojelar
Manila Times
PROPERTY research firms warned of a looming glut in the business process outsourcing (BPO) office space and condominium segments of the local industry.
In its first-quarter Philippine market overview, Colliers International Research said developable land values in the country’s central business districts (CBDs) will be flat next year owing to the oversupply of [...]

Erwin Oliva
INQUIRER.net
MANILA, Philippines – Leaders in the business process outsourcing (BPO) industry tend to be more confident than their counterparts in other industries, according to a global study on leadership development.
BPO leaders were confident because they felt capable of executing their jobs well, said Richard Wellins, senior vice president of Development Dimensions International (DDI), which [...]