philippine news

Oct 18, 2006

Call centers

By Johnna Villaviray-Giolagon
Manila Times

WHEN we ask children what they want to be when they grow up, the usual answer is ?doctor? or ?nurse? or ?engineer.? You don?t hear them say they want to work in a call center or as a medical transcriptionist or as an encoder.

But in the end many young Pinoys end up in the business process outsourcing (BPO) industry, the country?s fastest-growing industry since the turn of the century. Young folk actually choose to work for a call center or…

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