Bacolod contact center to employ 1,000 by year-end
Manila Times
Bacolod City: Convergys Corporation, a global leader in relationship management, said it plans to employ up to 1,000 workers in its integrated contact center here by year-end. The new facility was launched on Wednesday with President Gloria Arroyo as the guest of honor.
Located in One San-parq, San Antonio Square along Lacson Street, the new contact center currently employs 700 local residents. With this new site, Convergys now has nine of the largest, multi-client, US-company-owned contact centers in the Philippines. The company has two centers located in Cebu and six in Metro Manila. As one of the largest and most recognized employers in the country today, Convergys maintains a workforce of over 14,000 Filipino professionals.
“They are our greatest asset and we are so proud of all of our employees and their accomplishments,” said Andrea Ayers, Convergys president of customer management.
“We have an employee base comprised of the best minds and talents and have created a competitive advantage by harnessing the individual strengths of peoples and cultures around the world. With our new facility here in Bacolod City, we continue to tap the tremendous pool of people resources available in the Philippines,” said Marife Zamora, Convergys vice president and country manager, Philippines.
The Philippine Economic Zone Authority has recognized Con-vergys as Outstanding Employer of the Year twice and Outstanding Exporter. In 2006, the company was honored with the title Employer of the Year at the International ICT Awards. Convergys has also won the Philippine Quill Award in the Employee Communication category.
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